By using this service, you agree to the privacy policy of the web site or telephone service, which is set out below. The privacy policy relates to the collection and use of personal information you may supply to us through your conduct on the web site or telephone. ( is a web site or telephone service of Phone First Pty Ltd which we refer to as “we”, “our” and “us” in this privacy policy).
We reserve the right, and in our sole discretion to modify or remove any portion of this privacy policy at any time. This policy is in addition to any other terms and conditions applicable to the web site or telephone.
We do not make any representations about any third party web site or telephone services that may be linked to this web site or telephone service. This privacy policy is also separate from the privacy policy of Phone First Pty Ltd, which is available upon reasonable request from the Proper Officer of Phone First Pty Ltd.
We recognise the importance of protecting the privacy of information collected about users of our services, in particular information that can identify an individual (personal information).
This privacy policy governs the manner in which your personal information, that may be obtained through the use of this web site or telephone service, will be dealt with.

Personal information to our web site or telephone service is collected where you knowingly and voluntarily submit such information. It is our intention that this policy will protect your personal information from being dealt with in any way which is inconsistent with the purpose for which you gave the information and inconsistent with any applicable privacy laws of Australia.

Any personal information that a visitor provides to us on the use of this site will be used for the purpose of providing an estimate and for any other purpose for which it is submitted unless we disclose other uses in this privacy policy from time to time or at the time of collection. You acknowledge that the information you submit will or may be provided to a local funeral service provider for the purpose of providing the service and answering of your inquiry. You acknowledge that the information will then be held by that funeral service provider subject to their privacy obligations and policies, which may not conform with this privacy policy.
Further, the information that you provide may be stored for archive and back up purposes as well as record keeping. By your use of the web site or telephone service you acknowledge the use of this information in the matter set out herein.


Whilst your personal information will be provided to our local funeral service provider for the purpose of providing you a funeral estimate, the local funeral service provider may offer you other professional services, such as burial, cremation, memorial services and other funeral related services. There is no obligation for you to use such services.



Further to the use of the information above there may be special circumstances where personal information may be disclosed in where we have reason to believe that doing so is necessary to identify, contact, or bring legal action against anyone damaging, injuring or interfering (intentionally or unintentionally) with our rights or property, users or anyone else who could be harmed by such activities.
Also we may disclose personal information where we believe in good faith that the law requires such disclosure.

The world wide web exists across open, public networks that are neither secure nor private. Although we strive to ensure the security and integrity of all personal information and the privacy of each individual submitted to our web site or telephone service and we review our security we cannot guarantee total security. You acknowledge and accept the risk that:
(a)    Transmissions to and from this web site or telephone service may be intercepted, used, and modified by third parties; and
(b)   Materials obtained from and through this web site or telephone service may contain computer viruses or other defects.
We will endeavour to take all reasonable steps to protect your personal information and once we receive your transmissions we will also use our best efforts to ensure its security on our system.

We take all reasonable steps to keep secure any information we hold about you and to keep this information up to date and accurate we would ask that if you ever discover that information held about you is incorrect you contact us immediately so that the information may be corrected.

The material on our web site or telephone service, and provided to you via the telephone is provided for general information only. It is not intended as advice and must not be relied upon as such. This is not a formal quote.  You should make your own enquiries and take independent advice tailored to your specific circumstances prior to making any decisions in relation to any information you receive from this web site, SMS or telephone service.

We acknowledge that each Australian State and territory has different legislation and policies in the way funeral quotes must be provided to consumers. You accept that it is the responsibility of the local service provider to ensure that they meet the guidelines set down in their State and that Phone First Pty Ltd will not be responsible for any breaches of such policy and legislation.




It is not our intention to provide you with a formal quote. Any price estimate provided by us either by SMS, email or telephone is not be taken as a guaranteed price.  The price estimate provided to you may, or may not, include the cost of a burial plot, or other items that may, or may not, be required to conduct the funeral, burial or cremation service. Our local service provider will call you to confirm what is included in the price estimate provided.  A formal quote can then be requested from the local service provider when they make contact with you. You can ask for this quote to be provided to in writing at no charge or obligation to use their services.


LIMITATION OF LIABILITY and its associated agents, affiliates or representatives do not exclude any rights and remedies available to you under the Trade Practice Act (Commonwealth) or any similar State or Territory Legislation which can not be excluded, restricted or modified. Otherwise and its associated agents, affiliates or representatives exclude all conditions and warranties which may be implied by law.
You expressly agree and understand that in no circumstances will or its associated agents, affiliates or representatives, be liable to you for any indirect, incidental, special and or consequential losses or damages or loss of profits of whatever nature howsoever arising (including but not limited to any act or omissions by or its associated agents, affiliates or representatives,) which result from:
(i) The use of or access to or any inability to use or access the network or any material on the network;
(ii) Unauthorised access to alteration of your transmission or data or;
(iii) Statement or conduct of any third party on the network.

These conditions and all other specified and additional terms which govern your use or access to the web site or telephone service will be governed by and construed in accordance with the laws of the State or Territory and Commonwealth of Australia.

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